Rufus,
Years ago I bought some junk from them and you are right, their packing, as well as their photography was abysmal. I don't remember that their shipping was too high. Shortly thereafter I met the entire staff at the Amherst Train show at the Big E. I had a long talk with the head dude (can't remember his name) about their shipping problems as well as the poor representation of the models in pictures and that I would not be bidding on anything of value. He said he had received numerous complaints. While hanging around and buying every Zip Lock bag in a box marked O scale accessories for about 2 bucks each, each and every person who came up to him had the same complaints and got the same answers-they will fix it.
A couple of weeks later I noticed they provided better photos of a bunch of locomotives as we had discussed: front, r +l angle f, r+l side, back r + l angle, back, top, bottom. One of them I decided to bid on and got it for under $500.00. I called the owner and reminded him of his experience in Amherst and complimented him on the photos. I reminded him about the packaging and he said he had worked with his shipping department and made changes. The model arrived well packed and undamaged and is in the video below. I made modifications, re-painted and weathered it. Also added DCC and sound....
BTW those 10- 2 dollar bags? Conservatively worth at least 200 bucks! Best trip to the Big E I ever had.
Peter
https://www.youtube.com/watch?v=KuFtif8UL_w